Everything you need to know before you book
You can reach us in a number of ways. Our customer service team will be delighted to assist you:
Phone: +44 (0) 2035294346
Chat: Simply click the blue “Chat with us” button on your screen
Our website and customer service team are available 24 hours a day, 7 days a week, 365 days a year, so you can access the very best pre-booked taxi transfers at any time!
Bravodriver.com checks vehicle and driver availability in real time. Your booking is also only confirmed once your driver has accepted your booking, eliminating the probability of an availability issue or overbooking.
This means that in most cases we can accept bookings up to 12 hours before your desired pick-up time!
However, it is always best to book in advance, as demand does fluctuate, especially at busy times of the year. It is also likely that if you leave your booking late, there will not be any drivers available to meet your required pick-up time.
In the case your desired transfer is late notice or not available to book online, please get hold of us using the online chat or calling our 24/7 Customer Service hotline and we may be able to arrange a transfer for you.
We can provide you with a transfer for almost any route, so please contact us via the online chat, email or call our 24/7 customer service hotline if you can't find your destination on our website.
We will contact you as soon as possible with a quote (we can normally do this within one working day).
You can add extra stops to your journey, to pick up keys from letting agents and so forth, and a small fee may apply which will be charged to you when you book.
Please note that it is only possible to add extra stops in the same locality of your main destination only. During such stops your driver will wait for you for a maximum of 10 minutes.
Usually each vehicle can accomodate one medium suitcase and item of handluggage per passenger.
Given that the luggage allowance does vary depending on the vehicle you book, the total maximum luggage allowance is indicated as part of the vehicle description. The allowance is indicated in terms of “medium suitcases” which are considered to have the following dimensions:
Please note that handbags, cameras, laptop bags etc. do not count towards your luggage allowance.
We can provide child and infant seats for most vehicles. Please be sure to indicate how many child and/or infant seats you require in step 2 of the booking process.
With Bravodriver.com these are absolutely free!
However there may be rare occasions when such seats might be unavailable. If you feel unable to travel in the event that baby/child seats are not available, please provide your own.
Most of our vehicles can accommodate a foldable wheelchair, please select this as an extra in step 2 of the booking process. Please be sure to select a vehicle for which this option is available.
Some of our vehicles are fully adapted to accommodate a passenger seated in the wheelchair during the transfer itself. These are clearly indicated in each vehicle’s details.
If in doubt, please contact us via email, phone, or chat with us.
Our vehicles can accommodate golf bags and bicycles and a small fee might apply, which will be charged to you when you book.
Golf bags are equivalent to two large pieces of luggage.
Please be sure to indicate the number of golf bags in step 2 of the booking process, and select a vehicle large enough to fit the extra items that you are bringing.
Our vehicles can accommodate bicycles and a small fee might apply, which will be charged to you when you book.
Each bicycle is equivalent to two large pieces of luggage.
Please be sure to indicate the number of bicycles in step 2 of the booking process, and select a vehicle large enough to fit the extra items that you are bringing.
Most of our vehicles can accommodate skiing/snowboard equipment and a small fee might apply, which will be charged to you when you book.
Please select skiing / snowboarding equipment as an extra in step 2 of the booking process, and be sure to select a vehicle for which this option is available.
Most of our vehicles can accommodate surfboards and a small fee might apply, which will be charged to you when you book.
Please select "surfboard" as an extra in step 2 of the booking process, and be sure to select a vehicle for which this option is available.
We recommend you to choose a pick-up time at least 2 hours PLUS the estimated journey time before your flight departure time. When you book, the system will alert you of the estimated journey time and indicate what flight departure time your selected pick-up time is appropriate for.
Please note that in the event that you choose a pick-up time later than the recommended latest pick-up time, Bravodriver.com cannot be held responsible for any missed flights.
Absolutely! At Bravodriver.com we make every effort to ensure the safety of your personal details.
The Bravodriver.com website uses 256 bit SSL encryption to protect personal data and has been certified by Comodo.
For your peace of mind we do not store any of your credit card details.
Absolutely not! Bravodriver.com takes no commission and charges no fees for payments regardless of the payment method.
We accept Visa and Mastercard credit cards, debit cards, PayPal, and Stripe payments with no additional charges.
If you have a problem using your card on our site, please contact our 24/7 Customer Service hotline.
We also accept bank transfers. Please note that if you are paying using a bank transfer the funds must have cleared at least 7 working days before your transfer service.
This is most likely due to the standard of the vehicle. For example, our “private VANCOMFORT” vehicles may well be cheaper than a “private PREMIUM” vehicle, despite being much larger. If you are in doubt you can always contact us to double check!
Everything you need to know after having made a reservation
Sure! As long as we have ample time to confirm the availability of a more appropriate vehicle we can arrange it. There may be an additional charge, depending on the vehicles that are available however.
Yes! In most cases we can re-schedule your transfer. Changes are based on availability.
Please contact our 24/7 Customer Service hotline as soon as you are aware of the change.
If we are unable to reschedule your taxi transfer, we will refund your booking in accordance with our terms and conditions.
Absolutely! We can refund your transfer if we are given at least 24-hours' notice as per our terms and conditions.
We do require written notification, via email, of your cancellation.
Yes! As part of the booking process you will be prompted to include the details for any required invoice, which will be sent to you by email as soon as your driver has confirmed his availability.
Everything you need to know during your trip
Not unless you book a “shared” taxi service.
These are clearly labelled as such in the vehicle “category” section in the vehicle’s description.
If you do book a shared service, you will share the vehicle with other passengers who arrive on the same flight as you.
All our other vehicles are private vehicles, meaning you and your party will be travelling together, and will not be sharing your vehicle with anyone else (apart from the driver of course!).
You can be sure you are booking a private vehicle as they are classified as “private”.
Don’t panic! If you are unable to find your driver, call our 24/7 Customer Service hotline (indicated on your booking voucher) and we will immediately assist you.
You will receive a confirmation email explaining where to meet your driver, as well as our 24/7 Customer Service contact numbers.
If you are being picked-up at an airport, your driver will meet you at the Arrivals hall of the terminal in most cases with a sign bearing your name.
If you are being picked-up in another location (hotel, private house/apartment, station, port, etc.), your driver will meet you wherever you indicate in the “details of the pick-up point” section of your booking.
However there may be rare occasions when the vehicle cannot access the pick-up point indicated (pedestrian areas, narrow streets, etc.). In these cases the driver will pick you up at the closest point available. Our 24/7 Customer Service team will keep you updated.<
Our services are door-to-door. The driver will take you to the address you specify when you book, which is also indicated on your booking voucher.
If you are being dropped-off at an airport, your driver will leave you outside the Departures hall of the terminal.
However there may be rare occasions when the vehicle cannot access the drop-off point indicated (pedestrian areas, narrow streets, etc.). In these cases the driver will drop you off at the closest point available. Our 24/7 Customer Service team will normally be able to advise you before you travel, should this be the case.
The time that your driver will wait for you depends on where you are being picked up from. Please refer to the list below to see which case applies to your journey:
When booking a transfer from an airport, you will be required to provide flight details so we can monitor your flight for delays and ensure your driver will be waiting for you at the correct landing time.
In the case that your flight is delayed you driver will wait for you for the following amount of time from your flight's actual landing time:
Lost luggage is an unpredictable situation that might take up to a few minutes or several hours.
In such cases please inform us immediately by calling our 24/7 Customer Service hotline.
We will deal with these situations on a case by case basis depending on availability.
Everything you need to know after your trip
Don’t worry! We will do our best to locate any belongings left behind.
Please contact us via email or call our 24/7 Customer Service hotline and include as many details as possible – such as booking reference, date and time of pick-up, driver’s name etc.
Please be aware that neither Bravodriver.com nor the driver can be held responsible for lost items, and that the customer will bear the costs involved in the return of the lost items.
At Bravodriver.com we are always looking for ways to improve our service, and would be delighted to hear about your experience with us, as well as any suggestions or criticism you might have.
We send customer-satisfaction surveys to all of our passengers after their trips, but you are more than welcome to send us an email at any time with your feedback to firstname.lastname@example.org